We all have our stories Customer Service Stories...

Saturday Oct 29th, 2016


So nice when we hear about/experience great Customer Service. But doesn't it drive you crazy when actions don't match words?

I just had a great Customer experience with Chris from #Gates Wildlife. I saw that they were  Awarded The Best Wildlife Control Company by HomeStars in 2015 and 2016   They and Chris helped me out with helping out a Client. Responsive. prompt and handled a situation that was really outside the realm of "animal control". More related to "animal damage" and he did a great job.

At the other end, after a 2 day delay to a "help desk" request for help that I initiated, I now understand that " We (they) take support very seriously and pride ourselves in being industry leaders in that department. Your second email was not the reason I responded, rest assured.

No, why would I think my reminder email for help had anything to do with the reason for their response, They were obviously repsonding to my first email.(?) I'm thinking that maybe in a few days they will respond to my second email.  But for $20 +HST they will offer me a solution for my first email....

Attended a great training session this week and they discussed a recent article posted in the Harvard Business Review.  it's titled "An Emotional Connection Matters More than Customer Satisfaction". Makes sense to me! The article can be found at




The Pickwickian Realtor. Gets you where you should get to.


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